BOOKING INFORMATION
Cancellations & changes
A placeholder policy page. Do not use it as a final policy until approved.
Must be completed before taking bookings
No cancellation fees, refund windows or exceptions have been supplied by the company. Do not invent or promise any specific refund outcome.
Before confirming a booking
Ask for written confirmation of the cancellation deadlines and charges for each component, including hotels, transport, activities and third-party suppliers.
If you need to change or cancel
Contact the travel team as soon as possible at cnyntrip@outlook.com. Any change, cancellation, refund or supplier charge must be assessed under the final written booking terms and applicable law.
Company action required
- Define cancellation deadlines and refund calculation.
- Define supplier-specific exceptions and force majeure handling.
- Have the policy reviewed and make it available before payment.